Motors

Thursday, 22 February 2024 10:24

The Little Car Company, manufacturers of scaled and electrified re-imaginings of the world’s most legendary cars, will once again take a selection from their stable to the International Concours of...

Motors

Monday, 19 February 2024 00:46

Famous for making the most perfect large scale model cars in the world, Amalgam Collection is proud to add two handcrafted models to its already extensive Lamborghini portfolio – the seminal...

Motors

Tuesday, 06 February 2024 17:42

Julie Mehretu presents her first design studies for the 20th BMW Art Car.

Motors

Saturday, 03 February 2024 13:36

KGM Motors UK has awarded its longest serving dealers at a “Dealer Recognition Awards” event held at the Royal Lancaster hotel in London on 27th January, 2024. The award recipients earned...

Motors

Tuesday, 09 January 2024 11:30

The National Motor Museum at Beaulieu has started the year with news that it has reached the £50,000 mark with its Sunbeam 1000hp restoration campaign.

Motors

Monday, 01 January 2024 01:04

Global electric mobility technology brand ZEEKR is partnering with an insurance technology company, Qover, to provide vehicle insurance in the Netherlands, for both private and fleet customers....

Motors

Monday, 18 December 2023 10:08

The vehicle inspection company DriveX is excited to announce its newest client, Carglass Estonia, represented by Windrox - a franchise of the global vehicle glass repair and replacement group...

Motors

Thursday, 14 December 2023 10:18

With 81% of Brits relying on their vehicles to get around during the festive season, millions of UK motorists will be hitting the road over the Christmas holidays.

Motors

Wednesday, 13 December 2023 10:49

The Little Car Company, manufacturers of the limited edition 75% scale Ferrari Testa Rossa J, has unveiled its all-new display at Harrods, one of the world’s foremost luxury department stores.

Motors

Tuesday, 12 December 2023 10:14

With 81% of Brits relying on their vehicles to get around during the festive season, millions of UK motorists will be hitting the road over the Christmas holidays.

Motors

Tuesday, 05 December 2023 11:17

With a work team that currently comprises fourteen members with academic and professional training in the areas of engineering, production and design - as well as an international network of...

Motors

Saturday, 02 December 2023 10:18

An independent study which combined more than 3700 reviews of car hire companies with a survey of 570 recent car hire customers uncovers widespread dissatisfaction with the car hire...

Motors

Saturday, 18 November 2023 11:14

Lotus have just announced the opening of its flagship showroom in Dosandae-ro, Gangnam-gu, in Seoul. 

Motors

Wednesday, 25 October 2023 12:48

The Little Car Company has partnered with CMC Models to offer clients the unique opportunity to own a beautifully hand-crafted scale model of their Bugatti Baby II.

Motors

Sunday, 22 October 2023 21:54

The city of Cascais, in Portugal, witnessed a unique event to celebrate Porsche's 75th anniversary.

Motors

Saturday, 14 October 2023 15:55

Celebrity endorsement of the diverse LIQUI MOLY product and service world: Together with ‘Shmee150’, the online alias of Timothy Burton, the Ulm-based company is launching a widespread online...

An independent study which combined more than 3700 reviews of car hire companies with a survey of 570 recent car hire customers uncovers widespread dissatisfaction with the car hire industry.

The study, conducted by ReduceMyExcess, revealed 54% of recent car hire customers expressed they had an overall negative experience with their chosen car hire company. 43% of those admitted to having bad experiences on more than one occasion. However, when asked, only 24% of customers said they would be deterred from hiring again due to their negative experiences.

Car hire companies on average saw 34% of all customer reviews express a negative experience (those leaving star ratings less than three out of five). The worst offending firms saw their share of negative reviews reaching 73% of all reviews left.

The lowest scoring car hire companies were:

  1. Goldcar (1.9 average star rating, 73% negative reviews)
  2. InterRent (2.1 average star rating, 67% negative reviews)
  3. Easirent (2.1 average star rating, 66% negative reviews)
  4. Delpaso (2.5 average star rating, 63% negative reviews)
  5. Sicily By Car (2.6 average star rating 58% negative reviews)

Jon Rebuck, CEO of ReduceMyExcess, a specialist insurer for car hire excess, said: "We are unsurprised by these results.

“We know that a majority of car hire customers feel they are treated badly by hire companies. At collection, customers feel they are subjected to high pressure selling tactics with hidden costs not properly explained.

“At the point of returning the hire vehicle, customers feel they're often charged for damage they didn't cause and automatically have the excess taken from their credit card.

"Customers feel they have little choice but to go along with what hire companies want to do," Jon added. "There are a limited number of hire companies, all operationally similar. Therefore, customers often feel they must pick between equally bad options."