Critical Manufacturing, a subsidiary of ASMPT and the leading provider of Industry 4.0 focused Manufacturing Execution System (MES), was recognized as a Customers’ Choice in the 2023 Gartner Peer Insights ‘Voice of the Customer’ for Manufacturing Execution Systems report.

Gartner Peer Insights Customers’ Choice distinctions recognize vendors and products that are highly rated by their customers. The data collected represents a top-level synthesis of vendor software products most valued by IT Enterprise professionals.

Critical Manufacturing’s CEO, Francisco Almada Lobo, said: “We have been consistently recognized as a Leader in the Gartner Magic Quadrant for Manufacturing Execution Systems report and now, through their Peer Insights portal, our customers have recognized us as well.

“We thank the persons who took the time to share their thoughts., and we believe their comments indicate that our vision is very well aligned with their operational needs. We are especially gratified that 96 percent of them say they would recommend us”. Gartner Peer Insights is a public platform that offers verified, first-hand reviews and ratings of enterprise technology solutions by end-user professionals for end-user professionals.

The ‘Voice of the Customer’ is a document that synthesizes Gartner Peer Insights’ reviews into insights for IT decision makers. Vendors placed in the upper-right quadrant of the ‘Voice of the Customer’ quadrants are recognized with the Gartner Peer Insights Customers’ Choice distinction, denoted with a Customers’ Choice badge.

The recognized vendors meet or exceed both the market average Overall Experience and the market average User Interest and Adoption. Critical Manufacturing has met or exceeded both the market average Overall Experience and the market average User Interest and Adoption and has been recognized as Customers’ Choice.

96 percent of the reviewers said they would be willing to recommend Critical Manufacturing to their peers, which is the highest of all recognized eight companies. Here are a few examples of reviewer’s comments on Critical Manufacturing and its MES solution:

Modern and innovative product with outstanding features - and a great partner.

The CM system is a very modern and comprehensive one, including outstanding features like abnormality management, skill management of operators, container/carrier management and manufacturing workflow planning and execution, custom UI page editor and data management," VP Automation, Nov 17, 2022.

It's like a Swiss army knife, select the modules you need and go. Critical Manufacturing is on the forefront of new developments and their MES platform is a backbone and enabler of our Manufacturing 4.0 roadmap,” Manufacturing Engineer/ MES Champion, Sep 29, 2023.

"Change The Way We Make Our Products. We transform the way we plan and track our Production with the Critical MES," IT Manager, Nov 18, 2022.

One Tool for Shop-Floor Management. Critical Manufacturing MES is helping us to digitalize our operations to work effectively, it will integrate our business operations and functional capabilities which leads the better output in production planning, engineering, quality, management etc.,” Quality Engineer, Jun 9, 2023.

Critical Manufacturing MES, A Decade of Use. Critical Manufacturing MES is a key component of our manufacturing line of creating high-quality federally regulated medical device hardware. The product suite is flexible enough to be customized for all of our SKUs including rework and refurbishment, but also locked tight enough to pass our internal and external compliance audits with flying colours every time,” IT Manager, Nov 29, 2022.

"Partnering with Critical Manufacturing on our MES journey is the best decision we made. The overall process from contract negotiations, kick-off sessions and up through project implementation has been very well managed. The agile method and use of project life cycle management is well orchestrated with multiple environments using development for testing, stage validation, and production versions," MES Lead, Nov 24, 2022.