Talented hounds take on the role of ‘Dog and Bone’ operatives at charity contact centre
As animal welfare organisations across the country face greater demand on services than ever before, Dogs Trust, the UK’s largest canine welfare charity, has taken a unique approach to staffing its contact centre.
The Dogs Trust team has identified a number of dogs with a talent for communication and, from Monday, these skilled pooches will be answering calls in the charity’s contact centre. With record numbers of calls and emails being received by Dogs Trust, it is hoped that these talented pooches can add to the support already provided by the dedicated team of human call handlers.